What we solveProblem recognition · Recurring patterns
Most platforms don't fail at launch. They fail slowly, in performance and data.
If one of the challenges below sounds like yours, it's a pattern we've worked through many times. Here is how we recognise them, and how we fix them.
01
Challenge 01
We fix this by
moving the business onto a platform sized for the next stage of trading, not the shape of the last one.
The platform no longer fits.
It worked before. It doesn't now.
Too slow to change. Too expensive to maintain. Every release is a fight, and the fights are getting worse.
02
Challenge 02
We fix this by
planning properly and removing risk before go-live. We won't take a date we can't stand behind.
Replatform risk.
You've been told it's twelve weeks. It isn't.
Go-live feels risky. Nobody around the table trusts the timeline, and the people who set it aren't the people who'd run it.
03
Challenge 03
We fix this by
auditing early, every entity, every owner, every contradiction, then rebuilding the data model from a single agreed source.
The data is broken.
No single source of truth.
Product, customer and order data don't line up between systems. Reports disagree. Nobody is sure which number is real.
04
Challenge 04
We fix this by
mapping every integration in week one and moving them in stages, around, not at, go-live.
The integrations are the problem.
The platform isn't the issue. Everything around it is.
ERP, OMS, WMS, payments, tax, search, all moving at different speeds, all owned by different people, all overdue a conversation.
05
Challenge 05
We fix this by
stabilising first, then rebuilding where needed. We don't paper over it with caching and hope.
Performance and stability.
It works, until traffic hits.
Slow pages. Unreliable checkout. The first hour of a sale spent watching dashboards instead of selling.
06
Challenge 06
We fix this by
taking control, resetting the plan, and delivering in stages with senior people making the decisions.
A project that has stalled.
The project is already in flight, and not going well.
Missed milestones. No clear ownership. Status meetings that produce more questions than answers.
07
Challenge 07
Often missed
We fix this by
taking control of delivery, clear ownership, senior engineers, decisions made early.
It's not always the platform.
Sometimes the platform is fine.
The problem is how it's been implemented or managed. Slow progress. Too many people involved. No clear decisions.
08
Challenge 08
We fix this by
building a platform and a data model that supports growth, not the shape of the last decade.
Growth is constrained.
The business has moved on. The platform hasn't.
New markets, channels or trading models are blocked by the thing that used to enable them.
We've worked through every one of these. We don't guess at the answer, and we don't paper over it.
31 years in complex commerce. Senior people on every project. The team you meet at the brief is the team that delivers it.
600+
Projects delivered
Since 1995
Visible
Risks + dependencies
Tracked before launch
40+
Engineers on staff
Senior-led, employee-owned
1995
Founded
The same team, long term