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What we solve · Problem recognition

Most commerce platforms don't fail at launch.
They fail slowly — in performance, data and delivery.

If one of the situations below sounds like yours, you're not alone. We've seen each of them many times. Here is how we recognise them, and how we fix them.
Talk to an expertor jump to the problems →
8
Situations recognised
600+
Programmes delivered
0
Late deliveries (last 8)
1995
Founded
Contents · 8 situations
  1. 01The platform no longer fits.
  2. 02Replatform risk.
  3. 03The data is broken.
  4. 04The integrations are the problem.
  5. 05Performance and stability.
  6. 06A programme that has stalled.
  7. 07It's not always the platform.
  8. 08Growth is constrained.
01
Situation 01
We fix this by
putting the platform on something that fits the next stage of the business — not the last one.

The platform no longer fits.

It worked before. It doesn't now.
Too slow to change. Too expensive to maintain. Every release is a fight, and the fights are getting worse.
02
Situation 02
We fix this by
planning properly and removing risk before go-live. We won't take a date we can't stand behind.

Replatform risk.

You've been told it's twelve weeks. It isn't.
Go-live feels risky. Nobody around the table trusts the timeline, and the people who set it aren't the people who'd run it.
03
Situation 03
We fix this by
auditing early — every entity, every owner, every contradiction — and rebuilding the data model properly.

The data is broken.

No single source of truth.
Product, customer and order data don't line up between systems. Reports disagree. Nobody is sure which number is real.
04
Situation 04
We fix this by
mapping every integration in week one and moving them in stages, around — not at — go-live.

The integrations are the problem.

The platform isn't the issue. Everything around it is.
ERP, OMS, WMS, payments, tax, search — all moving at different speeds, all owned by different people, all overdue a conversation.
05
Situation 05
We fix this by
stabilising first, then rebuilding where needed. We don't paper over it with caching and hope.

Performance and stability.

It works — until traffic hits.
Slow pages. Unreliable checkout. The first hour of a sale spent watching dashboards instead of selling.
06
Situation 06
We fix this by
taking control, resetting the plan, and delivering in stages with senior people making the decisions.

A programme that has stalled.

The project is already in flight, and not going well.
Missed milestones. No clear ownership. Status meetings that produce more questions than answers.
07
Situation 07
Often missed
We fix this by
taking control of delivery — clear ownership, senior engineers, decisions made early.

It's not always the platform.

Sometimes the platform is fine.
The problem is how it's been implemented or managed. Slow progress. Too many people involved. No clear decisions.
08
Situation 08
We fix this by
building a platform and a data model that supports growth, not the shape of the last decade.

Growth is constrained.

The business has moved on. The platform hasn't.
New markets, channels or trading models are blocked by the thing that used to enable them.

We've seen each of these many times. We don't guess, and we don't take shortcuts.

Thirty-one years on the same problem. Senior people on every programme. The team you meet at the brief is the team that delivers it.
600+
Programmes delivered
Since 1995
0
Late deliveries
Last 8 programmes
42
Engineers on staff
Senior-led, employee-owned
1995
Founded
The same team, long term
Next step

If this sounds familiar, send the brief.

We'll tell you what's real, what isn't, and what we'd do. You'll get a written response from a senior expert — not a sales deck.
Talk to an expertor re-read the problems →
600+ programmes delivered · 0 late deliveries (last 8) · Employee-owned · Senior people make decisions