Amazon Marketplace marketplace integration for ecommerce

We design inventory allocation so stock is reserved or pooled for Amazon based on your sales mix and reserve policy. Stock updates to Amazon sync on a schedule you define (real-time, hourly or daily). FBA inventory is tracked separately so it is not oversold to other channels. During peak traffic, the integration monitors for oversell events and triggers alerts.

We build a connector that ingests Amazon orders via the Selling Partner API, maps order data (customer address, items, Amazon order ID, FBA flag) to your ERP or OMS schema, and routes orders to the correct fulfillment location. Orders are tagged with Amazon order ID for later tracking updates.

We define a multi-region strategy so each Amazon account (EU, UK, US, etc.) is treated as a separate channel with its own inventory pool, pricing and promotions where needed. Product feeds and inventory syncs are region-aware, and settlement is reconciled per-region.

Base pricing comes from your ERP or pricing engine. We apply region-specific markups or promotions via feeds to Amazon. Pricing changes are published on a schedule you define; manual overrides are logged so pricing drift is visible.

We separate FBA stock from Fulfillment by Merchant (FBM) stock in your inventory model. Inbound FBA shipments are deducted from saleable stock during transit. Inventory counts from Amazon sync back to your ERP so reconciliation is possible.

Return requests from Amazon flow into your RMA or customer service system. We match refund amounts to original orders in your ERP. Refunds are tagged with the Amazon return reason so your team can identify patterns (wrong item, damage, etc.).

We map Amazon settlement reports (which arrive on a 14-30 day cycle) into your finance system. Commission, referral fees and refunds are recorded against defined nominal codes. Month-end reconciliation is automated where data is available; exceptions are flagged for finance review.

We monitor feed publish times and failure rates. If a feed fails, alerts are triggered immediately and a named team is paged. Retry logic is built in; old feeds are not re-published. You can see which products are out of sync and why.

We use Amazon order ID as a unique key and track each ingestion. Idempotency checks prevent duplicate orders if the connector retries. Orders in a failed state are surfaced in an exception queue for manual resolution.

Yes. We track FBA and FBM inventory separately and let Amazon route orders based on its algorithm. We can also apply rules (e.g., direct FBA orders to Amazon's warehouse, FBM orders to your own). Dispatch instructions differ by fulfillment type.

After your WMS or fulfillment partner ships an order, we capture the carrier and tracking number and push it back to Amazon via the Selling Partner API. Amazon then notifies the customer. Tracking updates are real-time or near-real-time depending on your WMS.

We set up operational dashboards showing Amazon order volume, cancellation rates, stock-out events, feed publish times, settlement status and seller performance metrics (cancellation rate, return rate, late shipment rate). Alerts notify you of degradation.

We use Amazon's Sandbox environment for order ingestion and feed testing. We test oversell prevention by simulating inventory depletion and concurrent orders across channels. We validate refund and settlement reconciliation with test data. We stress-test feed publishing during simulated peak traffic.

We design retry logic and queuing so failed feeds are retried with exponential backoff. We alert you immediately so you can manually manage Amazon listings if needed. We do not auto-disable your storefront during Amazon outages.