EPOS systems integration for ecommerce and retail operations

iWeb configures order routing so that when a customer selects a store for collection, the order is transmitted directly to the EPOS till at that branch. The branch receives the order as a fulfillment instruction, staff pick and pack the items, and a notification is sent to the customer when the order is ready. The status updates back to the ecommerce system so the customer can track progress.

iWeb sets up a stock feed from the EPOS system to ecommerce so that branch inventory levels are published in real time or at agreed intervals. Ecommerce uses this data to show accurate stock status (in stock, low stock, out of stock) to customers. Stock reserved for click-and-collect orders is held separately so oversell is prevented.

iWeb designs exception handling so that if stock is not available at the requested branch, the order either cancels automatically with a customer notification, or is rerouted to another branch with stock. The customer is informed of the new pickup location or offered an option to shop at the original branch later. ERP and branch stock are updated so the order does not sit in limbo.

iWeb syncs customer account records, negotiated pricing and credit limits from ERP to the EPOS till daily. When a known trade customer approaches the till or logs into ecommerce, the system applies their custom pricing and checks their credit before allowing checkout. If pricing or credit status changes on the ERP side, the till receives the update so staff always apply the current rules.

When a customer returns an item at the till, staff use the order number or receipt to look up the original transaction in the EPOS system. iWeb wires this return back to ecommerce and ERP so the order status updates, the refund amount and VAT are calculated correctly, and the customer account is credited. If the return is linked to an online order, the refund reconciles automatically without manual rework.

iWeb ensures that when a till refund or adjustment is recorded in the EPOS system, it carries the correct VAT code so that when it flows to ERP, the VAT amount is recovered correctly. This prevents VAT reconciliation errors at month-end and ensures the finance team is not chasing manual adjustments on the VAT return.

iWeb configures an automated feed of till transactions from EPOS to ERP. Each transaction is coded with the correct nominal account so sales, discounts and refunds post to the right ledger. Daily reconciliation is performed so till totals match the ERP journal entry and any discrepancies are highlighted for investigation.

iWeb designs offline resilience so that if the till loses connectivity, it continues to operate locally and records transactions in a local queue. When connectivity returns, the queue is processed and transactions are sent to ecommerce and ERP in the correct sequence. iWeb monitors for queued transactions and alerts operations if sync is delayed so manual intervention is not needed.

iWeb sets up a reconciliation process where daily stock feeds from EPOS are compared to ERP records. Discrepancies are logged and raised to the warehouse or inventory team for investigation. The integration does not overwrite one system with the other without approval; instead, exceptions are surfaced so the right owner can investigate and correct the source.

Yes. iWeb designs multi-location returns so that a customer can return an online purchase at any participating branch. The return is linked to the original order, the refund is computed correctly, and stock is posted back to the fulfillment location (not necessarily the return location) so inventory balances stay accurate.

iWeb syncs promotional pricing rules from ecommerce or ERP to the EPOS till so that in-store customers receive the same promotions as online shoppers. If a promotion ends or changes, the till receives the update and applies the new pricing on the next transaction. This prevents mismatches where an in-store customer is charged a different price than online.

iWeb ensures that all till transactions and click-and-collect orders are recorded in ERP with clear attribution to the branch and sales channel. This allows reporting on in-store revenue, click-and-collect fulfillment rates, branch profitability and customer behaviour across channels. Data flows to reporting systems so analytics teams can analyse trends without manual extract-transform-load work.

iWeb links the customer account in ecommerce to the customer record in the EPOS till using a consistent identifier. When a known customer shops online, their account opens on the till for credit check and pricing. When they shop in store, their online activity is visible. This enables a unified customer view across channels.

iWeb provides training materials and support so branch staff understand how click-and-collect orders appear in the EPOS till, how to process returns, and what to do if an order is missing or stock is not available. The integration is designed to require minimal training; orders arrive with clear fulfillment instructions and the till automation handles pricing and refund calculation.