Exchequer integration for ecommerce

The integration tracks order IDs and implements idempotent order-insert logic so that network retries do not create duplicate sales documents. Before capture, we check if the order ID already exists in Exchequer and skip re-entry if it does.

We implement a configurable hold queue that buffers orders while Exchequer is unreachable. Checkout can proceed or pause depending on your business rules. Once Exchequer recovers, the integration drains the queue in order. If downtime exceeds your SLA, we alert you so you can decide whether to reroute orders manually.

The integration queries Exchequer for the customer's pricing tier at checkout based on customer account ID. We cache the result to avoid blocking checkout on a slow lookup, and we refresh the cache on a schedule or on-demand when pricing changes in Exchequer.

Exchequer publishes the physical available stock. The integration applies buffer rules (safety stock held for warehousing, hold queues for pending orders) at the commerce layer, so Exchequer always reflects true inventory and commerce never oversells.

The integration retrieves invoices and credit notes from Exchequer using the original web order ID or sales order reference. We map the line items and amounts back to the commerce order so finance can reconcile without manual cross-reference.

Yes. When a return is initiated in the commerce platform or OMS, the integration sends it into Exchequer as a purchase return or credit note instruction. Exchequer generates the credit note and the integration retrieves it for accounting and customer refund processing.

We define explicit acknowledgement points: order accepted by commerce, order successfully inserted in Exchequer, invoice generated in Exchequer. You choose which point triggers a customer confirmation email or holds further processing.

We implement fallback behaviour: retry with backoff, serve cached pricing if available, or raise a flag to block checkout if pricing is critical. You define the fallback strategy so checkout does not silently apply wrong pricing.

The integration logs all failed operations (order capture, stock sync, pricing lookup, invoice retrieval) with context and timestamps. Alerts notify your operations team within your SLA, and dashboards show which exceptions require manual intervention or Exchequer investigation.

Yes. The integration can route orders from multiple storefronts or marketplaces into Exchequer as separate sales orders or channels within a single sales order, depending on your Exchequer configuration. Deduplication and channel tagging ensure no order is lost or duplicated.

Despatch confirmations and return merchandise authorisations from your WMS or shipping system flow back into Exchequer via the integration to update sales order status and stock movements. This ensures Exchequer's transactional skeleton stays current with fulfillment state.

We set up dashboards showing order volume, stock sync freshness, pricing query latency, invoice retrieval status and exception queue depth. We establish SLAs for each flow and alert you when performance degrades or exception queues back up.

We build the integration to refresh configuration metadata on a schedule and allow on-demand reloads without redeployment. Changes to price tiers or stock locations in Exchequer are picked up by the next refresh cycle, and we log what changed for audit.

Yes. The integration can hold orders in a pre-invoice state until payment is confirmed, or can mark paid orders immediately for faster fulfilment. You define the logic based on your cash-flow and fulfillment needs.