What a Infor integration gives you.
Every web order is acknowledged into Infor for fulfillment and invoicing with no duplicates or dropped transactions. Failed order submissions trigger alerts so operations can investigate and resubmit.
Storefronts show inventory that was accurate within the last extraction window. Stock buffers and safety margins prevent oversell, and teams know exactly when the next refresh will occur.
Base list prices, tiered discounts and customer-specific pricing all flow from Infor as a single source of truth. Promotional prices can be managed within commerce without breaking reconciliation to Infor.
Credit notes from returned orders and invoices from fulfilled shipments flow back to commerce and match against ERP general ledger postings. Finance teams can reconcile commerce revenue without manual intervention.
Customer credit status from Infor is checked at checkout so high-risk orders are flagged or blocked in real time, reducing bad debt and chargeback risk.
Where a Infor integration earns its place.
If two or more of these are true, the integration usually pays for itself quickly.
Where off-the-shelf connectors fall short.
Vendor connectors are fine for simple cases. Here's where the real ones need more.
Infor CloudSuite does not natively broadcast inventory changes to commerce platforms in real time. Stock visibility on storefronts typically lags by minutes to hours depending on extraction frequency, creating risk of oversell during peak trading.
Web order capture requires accurate customer record matching in Infor by email, account number or tax ID. No automatic deduplication means duplicate customer records and split order history if matching rules are not enforced at integration time.
Tiered and customer-specific pricing rules live in Infor but are not exposed as APIs. You must extract the complete calculated price table periodically and load it into commerce, preventing true real-time personalized pricing.
Infor does not natively send confirmation back to commerce confirming order receipt and stock allocation. Without explicit acknowledgement integration, storefronts cannot reliably tell customers whether an order was successfully captured for fulfillment.
Infor holds customer credit data but checkout systems must perform external credit-check API calls in real time. If those calls fail or time out, checkout must decide whether to block or allow the order, creating inconsistent credit enforcement across channels.
The real tension surfaces when stock or pricing is extracted infrequently but demand spikes: storefronts commit inventory that has not yet been allocated in ERP, or prices lag behind cost changes, and reconciliation breaks until the next cycle.
Where this integration sits in your estate.
Infor holds the commercial record. The iWeb integration layer manages the rules, mappings, monitoring and exceptions. The commerce platform presents the customer-facing experience. The estate map helps agree ownership before anything is built.
No platform lock-in. We integrate Infor with the commerce core you already have, or the one you are moving to.
- Stock availability and allocation
- Base list pricing and tiered customer pricing
- Sales order capture and acknowledgement
- Invoice and credit note generation
- Customer accounts and credit limits
- Nominal codes and VAT treatment
- Storefront product catalogue and presentation
- Promotional pricing and discounts applied at checkout
- Order placement and customer experience
- Cart and checkout logic
- Shipping method selection
- Post-order customer communications
Systems this integration usually sits next to.
Examples, not a closed list. iWeb is platform-agnostic on both sides: we wire this integration into whatever ecommerce platform and surrounding systems your estate already runs.
- Adobe Commerce
- Magento Open Source
- Shopify Plus
- BigCommerce
- Other storefronts
- Infor CloudSuite
- Product information management (PIM)
- Order management system (OMS)
- Warehouse management system (WMS)
- Finance / general ledger system
- Payment processor
- Marketplace connectors
- Customer data platform (CDP)
Not sure if this works with your stack?
Tell us what you’re using and what needs to connect. We’ll give you a straight view on what’s possible, what might be awkward, and the safest way to approach it.
The data flows we wire.
Each flow has a direction and an owner. We agree both before a line of code is written.
How iWeb configures the integration around your business.
Same method on every integration. The decisions come before the code.
- 01Order flow design and idempotency
We map your web order fields to Infor sales order structure, design customer matching logic, and build idempotency keys so resubmitted orders do not create duplicates. Order acknowledgement is tracked bidirectionally.
- 02Stock extraction and buffering strategy
We define extraction frequency based on your demand volatility and set safety stock margins to prevent oversell. We document how reserve buffers interact with fulfillment planning so operations teams understand real availability.
- 03Pricing pipeline and tiering logic
We extract base prices, customer-specific markups and promotional pricing from Infor on a defined cadence and load them into commerce. We create a pricing specification document so teams know which prices come from Infor and which may be owned by commerce.
- 04Exception handling and observability
We build queues for failed orders, stale stock feeds and credit check timeouts. We instrument the integration with dashboards showing order lag, stock freshness and sync errors so teams spot problems before customers do.
- 05ERP downtime and fallback behaviour
We define what happens to checkout, stock and pricing when Infor is unavailable. We implement local stock holds or last-known-good pricing, and queue orders for batch submission once Infor recovers.
- 06Finance reconciliation workflow
We design how invoices, credit notes and shipping confirmations flow from Infor back to commerce and into your finance system, ensuring web order revenue reconciles to nominal codes without manual workaround.
Who owns what.
The single most important table in any integration. One system owns each field; everything else reads it.
Built this before
iWeb has integrated Infor CloudSuite into multi-channel commerce estates. We understand how stock, pricing and orders flow between ERP and storefronts, where ownership boundaries sit, and what happens when either system is unavailable or data becomes stale.
What we test before launch.
Every one of these is rehearsed before a customer ever sees the integration.
Common risks and where they bite.
We name these on day one. A risk written down is a risk you can plan around.
If order submission to Infor fails silently or times out, storefronts may retry, creating duplicate orders in ERP. If acknowledgement is not tracked, operations cannot tell whether an order was successfully captured for fulfillment or is lost in a queue.
If stock extraction from Infor runs hourly but order volume spikes, inventory may be fully committed before the next refresh. Orders after that point will fail to allocate, either cancelling silently or leaving inventory orphaned in commerce.
If pricing is not synchronized from a single Infor source, different channels may see different prices for the same SKU. Manual price corrections in commerce will break during the next Infor extraction, making pricing reconciliation to revenue impossible.
If commerce relies on real-time calls to Infor for stock checks or credit limits during checkout, outages in Infor immediately break the ability to complete orders. Without a fallback policy, checkout either blocks all orders or allows unlimited sales.
If credit check API calls are slow or fail, checkout systems may bypass the check to avoid timeout, allowing orders from high-risk customers. High-value orders may exceed credit limits without triggering holds, increasing chargeback and bad-debt exposure.
If invoices from Infor and orders from commerce are not reliably linked, month-end reconciliation requires manual matching. Unmatched orders create journal entries and chart-of-accounts misstatement, delaying financial close.
Relevant services and sectors.
Common questions about Infor integrations.
How often is stock refreshed from Infor to the storefronts?
Stock extraction frequency depends on your demand volatility and Infor batch windows. Typical cadences are every 15-30 minutes during trading hours. During peak trading, safety buffers are held in Infor to prevent oversell between refreshes. Your operations team should define the extraction schedule and communicate any changes to merchandising and fulfillment teams.
What happens if we receive more web orders than Infor can allocate stock to?
If stock is exhausted before the next extraction, orders will fail to allocate. The integration should queue these orders and resubmit them once stock is refreshed, or cancel them with a notification to the customer. Your order management process must define which orders are held versus cancelled, and who is notified when oversell occurs.
How do we handle customer-specific pricing if Infor is the system of record?
Customer-specific pricing is extracted from Infor on a defined schedule and published to the storefront catalogue. Real-time personalized pricing is not possible with periodic extraction. If you need dynamic pricing, you must decide whether to calculate it in commerce (with post-order reconciliation to Infor) or stick to Infor-driven extraction cycles.
What happens to orders if Infor becomes unavailable during checkout?
If checkout performs real-time calls to Infor for stock or credit checks, outages will block order completion. You must define a fallback strategy: either use last-known-good stock / pricing with queue-and-resubmit, or accept that checkout is unavailable. This decision drives your integration architecture and support runbook.
How do we prevent duplicate orders when submitting to Infor?
Order submissions must include unique idempotency keys so Infor can recognize and reject duplicates. The integration must also track acknowledgements from Infor so that only orders with confirmed receipt are marked as successfully submitted in commerce. Resubmitted orders should use the same key as the original attempt.
How do invoices and credit notes flow back to commerce and finance?
Invoices are generated by Infor when goods dispatch is confirmed. Credit notes are issued when returns are processed. Both documents are extracted from Infor and published back to commerce for customer visibility. They also flow into your finance system for general ledger posting and revenue reconciliation.
Who owns the mapping of web orders to Infor sales order fields?
Order operations and ERP implementation teams jointly own this mapping. It includes decisions about which web fields are required in Infor, how customer records are matched, what happens when data is missing, and which team resolves mapping errors. This ownership must be documented and reviewed at go-live.
How do we handle customer credit limits at checkout?
Credit limits are stored in Infor and synchronized to commerce for checkout enforcement. Real-time API calls to Infor can be made during checkout, or credit data can be cached locally with periodic sync. Your credit control team must define which orders require manual approval and how timeouts are handled.
What happens if pricing or stock data is corrupted during extraction?
Data quality checks should be built into the extraction pipeline to catch missing prices, impossible stock levels or mismatched records. Failed extractions should be quarantined and reviewed before being published to storefronts. Your operations team should define what data quality thresholds trigger a halt versus a warning.
How do we reconcile web order revenue to Infor at month end?
Orders submitted to Infor are matched against sales invoices and credit notes generated in Infor. If the integration reliably links orders to invoices, reconciliation is automated. If orders and invoices become unlinked, manual workaround and journal entries are required, delaying close.
Can we run storefronts in multiple currencies if Infor is the pricing source?
Infor holds prices in base currency. Multi-currency storefronts require currency conversion to happen in commerce, with the exchange rate either fixed or updated from an external service. Invoices from Infor will be in base currency, requiring translation for customer viewing. This must be planned during integration design.
How do we handle orders that fail to submit to Infor, and who is alerted?
Failed order submissions are routed to an exception queue where operations teams can investigate the cause and decide whether to resubmit, cancel or escalate. Alerts must be sent to both order management and ecommerce teams so customer-impacting failures are resolved quickly. Your escalation process should define SLAs for each failure type.
What observability do we need to monitor the Infor integration?
You should track order submission lag, stock extraction freshness, pricing update recency, exception queue depth, and ERP API availability. Dashboards should highlight orders pending acknowledgement, stale stock feeds and failed credit checks. Alerts should trigger when lag exceeds thresholds so teams can diagnose and fix problems before customers are affected.
How do returns and refunds flow back from commerce into Infor?
Returns submitted on storefronts are forwarded to Infor as credit memos or return orders. Infor processes the return, issues a credit note, and restores stock. The credit note is published back to commerce for customer visibility and invoiced against the original order for revenue reversal.
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