Proprietary order management systems integration for ecommerce order management

The OMS applies its routing rules, which may consider warehouse stock, shipping zone, distance, current load or carrier availability. iWeb maps these rules into the integration so commerce systems understand the decision and can report routing failures. Routing logic is versioned and tested before changes go live.

iWeb defines a reconciliation flow: stock moves from ERP/WMS into the OMS at a set frequency; the OMS reserves stock and reports back; both systems are validated against a source-of-truth baseline. If drift is detected, an alert is raised and a fallback rule (e.g. hold the order or reduce reservation) kicks in.

The OMS determines that an order splits across two locations. It sends pick lists and labels to each warehouse independently and tracks shipment status from each source. The integration reconciles shipment events back and presents a unified order status to the shopper (e.g. 'Part 1 shipped on [date], Part 2 shipped on [date]').

The OMS captures the failure and queues it as an exception with a timestamp and failure reason. iWeb defines who owns each exception type (e.g. customer service owns payment issues, operations own stock gaps) and sets SLAs. Exceptions are visible in dashboards and escalations are sent automatically.

The OMS identifies an order as dropship and sends the supplier a purchase order (via EDI, email, API or punchout). iWeb integrates the supplier's order acknowledgement and shipment events back into the OMS so you know when the supplier has committed and shipped. Tracking is synced to the shopper.

A return is initiated in the storefront or by customer service and sent to the OMS as an RMA request. The OMS determines the return warehouse, generates a return label and sends it to the customer. When the warehouse receives the return, it confirms receipt in the OMS. iWeb ensures the confirmation updates inventory and triggers the refund in the ERP and payment system.

iWeb monitors carrier API changes and tests them in a staging environment before they reach production. OMS carrier configuration is versioned so rollback is possible. If a change breaks label generation or tracking, the system falls back to a previous configuration or holds orders for manual review until the issue is resolved.

The OMS feeds order status, shipment tracking and exception alerts to a customer service system or dashboard. iWeb ensures these updates are near-real-time so support can answer shopper questions immediately. If the OMS is unavailable, the integration caches the last-known status so service teams can still provide basic information.

iWeb designs a graceful degradation: if the OMS becomes unavailable, the integration routes orders to a fallback queue and continues accepting orders from commerce. Once the OMS recovers, queued orders are processed in order without duplication. Monitoring alerts ops teams immediately so they can assess impact and recovery time.

iWeb runs nightly (or more frequent) reconciliation batches between OMS reservations and ERP stock levels. Discrepancies are logged and reviewed by the operations team. Large drifts trigger alerts. Reconciliation rules are tuned so expected differences (e.g. work-in-progress at the warehouse) don't cause false alarms.

Yes. iWeb designs the integration so all order sources send their orders to the OMS in a consistent format. The OMS applies its rules uniformly regardless of channel. Channel-specific data (e.g. marketplace transaction ID, call-centre agent ID) is preserved for reporting and reconciliation.

Every exception type (payment failure, stock gap, routing failure, etc.) is logged with a timestamp, context and assigned owner. iWeb builds dashboards so operations can see open exceptions by type, age and SLA status. Escalation rules auto-notify owners when SLAs are breached.

iWeb implements a retry loop: tracking updates are expected from each warehouse within a set window. If a warehouse is late, the integration retries the query or uses a last-known-good status. If an update is never received, an alert is sent to operations. A fallback rule (e.g. assume shipment is in transit) prevents the order from becoming invisible to the shopper.

iWeb ensures the OMS integration is decoupled from platform-specific APIs. Data flows between the OMS and commerce are API-driven and versioned. When the commerce platform changes, the integration adapter is updated, but OMS routing and allocation logic remain unchanged. Testing focuses on order format consistency across platform versions.