Veeqo integration for ecommerce fulfilment

Orders are pushed to Veeqo via API as soon as they are confirmed in your commerce platform. The integration includes customer address, line items, service level and any fulfillment instructions. iWeb designs the API contract so all required fields are present and validated before Veeqo receives them.

Without a fallback, orders queue in your commerce platform and fulfillment halts. iWeb implements a retry queue, dead-letter handling and fallback logic so orders can be held safely in commerce or a staging area until Veeqo is available. You can also divert to a manual fulfillment process if needed.

Stock data syncs from your ERP or inventory system into Veeqo, usually on a scheduled interval. iWeb designs this sync to pull available quantities, warehouse locations and allocation rules so Veeqo can assign orders to the right warehouse and reserve items correctly. Real-time sync is possible but adds complexity.

Veeqo must receive the same stock feed from your ERP and apply channel-specific allocation rules. If you sell on Shopify, BigCommerce and your own store, iWeb designs the allocation so stock is fairly reserved across all channels. Rules are configured in Veeqo and audited regularly so no channel starves the others.

iWeb codes a carrier-routing engine in Veeqo that matches order attributes (weight, destination, service level) to carrier accounts and service types. When an order arrives, the right carrier account is auto-selected and the label is printed without manual intervention. Rules are maintained by your logistics team and must be updated when carrier contracts change.

Veeqo flags the order as out-of-stock and queues it for manual review. iWeb implements an exception handler that notifies your fulfillment team via email or dashboard alert so they can decide whether to backorder, cancel or substitute. The order does not disappear; it is tracked until resolved.

Once a label is generated and the order is handed to the carrier, Veeqo posts the tracking number and carrier details back to your commerce platform via API. iWeb designs this flow to be idempotent so if the API call fails, it retries without creating duplicate tracking records. Customers see tracking as soon as the dispatch confirmation arrives in commerce.

iWeb implements retry logic with exponential backoff so transient API failures do not lose tracking data. If the API is persistently down, we log the tracking number to a queue so you can bulk-update orders when the API recovers. We also add monitoring so you are alerted if tracking posts are falling behind.

The return request originates in your commerce platform and creates an RMA in Veeqo. When stock arrives at the warehouse, Veeqo captures receipt and condition. iWeb designs the flow so the return is confirmed back to commerce (triggering the refund) and to ERP (updating inventory) without manual intervention. RMA history is auditable.

iWeb implements a reconciliation job that compares returns received in Veeqo against inventory updates in ERP. If a return is confirmed in Veeqo but the stock count in ERP has not moved, an alert fires so you can investigate. We also provide a dashboard of open RMAs waiting for receipt confirmation.

iWeb instruments Veeqo with dashboards showing order throughput, average fulfillment time, exception count by type, and carrier performance. Alerts fire if order queue depth grows, if a queue is stuck for too long, or if the ERP sync falls behind. These metrics feed your operations review.

Label failures (bad address, carrier API down, misconfigured account) are caught by Veeqo and queued for manual investigation. iWeb adds an alert so your logistics team knows a label failed and can either fix the order data or escalate to the carrier. The order is not lost; it stays in an exception queue until resolved.

Yes. iWeb designs Veeqo to ingest orders from multiple sources (Shopify, Adobe Commerce, BigCommerce, third-party marketplaces, etc.). Each order is normalised to a standard schema so the warehouse workflow is the same regardless of source. Stock allocation rules can be channel-specific if needed.

Carrier rules are configured in Veeqo but must be maintained by your logistics team. iWeb recommends versioning the rules and testing them against a sample of orders before rolling out. We also build rollback logic so if a new rule breaks label generation, you can quickly revert to the previous version while investigating.

iWeb tracks order ingest rate, fulfillment time (order received to dispatch), exception count (out-of-stock, allocation failure, label error), carrier performance, and returns reconciliation lag. We build these into a fulfillment dashboard so you see trends and can spot deterioration early. Thresholds for alerting are tuned to your SLAs.