VTEX integration for ecommerce

Stock, base and list pricing, customer accounts and credit limits, orders and invoices, tax context and fulfilment status. Some values read live from the ERP, some are cached at the VTEX boundary, and some post asynchronously through monitored queues. Cadence is named per integration rather than assumed.

iWeb orchestrates allocation so inventory is shared fairly across VTEX and each marketplace. Reservation logic prevents double-selling, and stock reconciliation is monitored. Allocation rules are configurable per channel and reviewed against real trading patterns.

Monitoring and alerting catch stale or missing data immediately. Fallback behaviour is defined in advance: VTEX can show a conservative stock buffer, flag items as out-of-stock or trigger manual review. Oversell prevention is built into the reservation logic rather than assumed.

iWeb defines the order handoff so every VTEX order reaches the ERP with the correct customer, items, pricing, tax and credit status. The OMS (if present) receives fulfilment instructions. Order acknowledgements flow back to VTEX so customers see confirmation, and exceptions route to a named owner.

Yes. iWeb works with the ERP to send base, customer-specific, regional or promotional pricing into VTEX. The integration respects currency, tax and margin rules, and monitoring alerts on unexpected deviations or stale price feeds.

Customer accounts, preferences, consent flags and behavioural events sync between VTEX and the CRM. Suppression and unsubscribes flow in both directions, and customer identity resolves across channels so the CRM sees a complete view.

Payment events from VTEX (authorisation, capture, refund, chargeback) post into the ERP so finance can reconcile settlements. Payment processor reconciliation files are matched to orders and mismatches are flagged for investigation rather than absorbed silently.

They can be a useful starting point. They usually fall short on customer-specific pricing, multi-location stock, account hierarchy, credit workflows and the monitoring a live trading site needs. iWeb is honest about where a connector covers a boundary cleanly and where it needs configuration, replacement or wrapping with monitoring, retries and reconciliation.

Contract tests at each VTEX API surface, a staging environment that mirrors production data shape, end-to-end rehearsals against realistic order volumes, and post-deploy reconciliation. Trading-critical flows (price, stock, order posting, credit limits) are rehearsed first because that is where VTEX integrations usually fail at launch.

Yes. Rescue starts with an audit of existing integration contracts, monitoring coverage, reconciliation gaps and runbook completeness across the VTEX boundary. Remediation is sized against trading impact: price drift, stock drift and order posting failures usually take priority. The first month on support is deliberately conservative on change while the team learns the existing pattern.

Ownership is named before launch. iWeb supports the integration boundary, the queues, the monitoring and the runbook; the customer owns VTEX configuration, master data, finance approvals and any third-party connector contract. On-call coverage, escalation paths and change windows are written down rather than assumed.

It depends on the data model, the number of systems in scope, pricing rules, stock logic, testing needs and whether an existing integration needs rescue. iWeb scopes the integration boundary first, names the realistic shape and risks in writing, and sequences the work around trading impact rather than promising a fixed timeline before the boundary is understood.