Salesforce Commerce Cloud integration for ecommerce

We define a scheduled or event-driven sync from your PIM into SFCC, typically via REST API, SFCC import pipelines or a middleware layer. The integration detects product changes (attributes, images, descriptions, variants), transforms them to match SFCC's data model, and publishes them to the storefront. We also monitor for staleness and alert if a sync fails.

We work with your ERP or OMS to define a stock-buffering strategy: you might reserve inventory for the ecommerce channel, use real-time availability checks before checkout, or hold orders pending ERP confirmation. The integration monitors stock freshness and alerts if the ERP is unavailable so you can fail gracefully.

We integrate SFCC checkout with your ERP or OMS so completed orders land automatically with all necessary data (customer, addresses, SKUs, quantities, payment status). The integration includes idempotency checks to prevent duplicates and exception handling for rejections or failures.

We set up bidirectional sync of customer profiles, addresses, order history and consent between SFCC and your CRM or ERP. The integration handles account linking (matching SFCC customer IDs to ERP customer accounts) and ensures changes like address updates or preference changes propagate consistently.

Return requests originating in SFCC (or your customer service platform) flow to your ERP or OMS with RMA details. Once processed, refund amounts and status updates flow back to SFCC so customers see the progress. The integration also ensures refunds reconcile with the payment processor.

Product data and pricing flow from your PIM through SFCC to marketplace connectors (Amazon, eBay, etc.). The integration transforms data to match each marketplace's requirements, deducts inventory from all channels consistently, and ingests marketplace orders back into SFCC and your ERP.

We define fallback behaviour: SFCC might display cached stock and pricing, queue orders for later processing, or show a warning message. The integration includes retry logic, dead-letter queues and monitoring so the team is alerted and can manually intervene if needed.

We document integrations in ways that survive vendor updates, avoid overly custom code and build staging tests for every SFCC release. We maintain version tracking and alert your team to changes in APIs or trigger behaviour that might affect downstream systems.

If your ERP manages contract pricing or tiered discounts, the integration pulls those rules into SFCC at checkout time, either via API calls or scheduled feeds. SFCC applies the pricing rules and displays the correct amount to the logged-in customer.

We set up monitoring dashboards that show stock freshness, order processing latency, failed syncs, payment rejections and customer account updates. Alerts notify the operations team immediately if data drift, failures or delays exceed agreed thresholds.

The integration connects SFCC to your payment processor (or vault) for authorisation and tokenisation. Card details are never stored on SFCC or your ERP; the integration uses payment tokens and ensures 3DS / SCA flows work correctly for security and compliance.

We define clear operational ownership: each data flow has a named owner, an SLA, a monitoring rule and a runbook for failure. Integration gaps, slow syncs or data conflicts are assigned to the right team (ecommerce, operations, product, finance) before launch.

If your PIM is the source of truth, product edits should happen there and sync to SFCC as read-only. If you allow direct SFCC edits, we define a conflict-resolution rule and ensure merchandisers know the risk of being overwritten on the next sync.

Promotion rules can live in your ERP, pricing engine or SFCC depending on your setup. We define who has permission to create or approve promotions, how they are scheduled, and how conflicts between systems are resolved if the same product has competing rules.