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ERP integrationEpicor BisTrack

Epicor BisTrack integrations for ecommerce.

Epicor BisTrack integration matters when pricing, stock, accounts, orders and fulfilment need to move cleanly between ecommerce and the systems behind it. This page covers the integration decisions that usually matter on a Epicor BisTrack estate, where the boundary with PIM, OMS and storefront sits, and how iWeb approaches ERP-connected ecommerce with 31 years of integration experience.
600+
Commerce projects
40+
Engineers · on staff
31
Years · ERP integration
1995
Founded
Contents · 6 sections
  1. 01Data flows iWeb integrates
  2. 02Selected case studies.
  3. 03How this trade ERP fits branch, depot and account operations.
  4. 04Questions we get asked.
  5. 05Clients we build for.
  6. 06Where this fits in the wider estate.
01 · Data flows iWeb integrates

Data flows iWeb integrates

Pricing and discounts
Customer-specific pricing, contracted price lists and discount rules held in the ERP and surfaced live to the storefront.
Stock and availability
Real stock by warehouse, depot, branch or yard, with safety thresholds and back-order rules honoured against the OMS.
Account ordering
Trade accounts, credit limits, approvals, statements and account-only catalogues for B2B buyers.
Orders and invoices
Orders, dispatch confirmations, invoices and credit notes flowing both ways between storefront and ERP.
Fulfilment and returns
Warehouse, branch fulfilment and returns wired into the operational systems that actually run the business.
Customers and contacts
Account hierarchies, buyer roles, addresses and contact records kept in step between ecommerce and the ERP.
Real-time vs scheduled sync
Decide what is real-time (stock, price), what is near-real-time (orders, customers) and what is scheduled (catalogue, attributes), and write it down.
Middleware and iPaaS
iPaaS, point-to-point or message-bus patterns chosen against the operation, not against a vendor preference.
Monitoring and error handling
Error budgets, retries, dead-letter queues and alerts so failed messages are seen, not silently lost.
PIM and product data handoff
Clear separation between ERP (commercial data: price, stock, hierarchy) and PIM (enriched product data: copy, attributes, assets).
Integration ownership
Named owners on both sides of the integration so incidents have a route to resolution, not a finger-pointing exercise.
Takeover and rescue
Takeover of inherited integrations: audit, stabilise, document, then improve - not a rebuild on day one.
02 · Related work
03 · Trade ERP integration context

How this trade ERP fits branch, depot and account operations.

Branch, depot and yard stock
Real stock by branch, depot or yard, with safety thresholds, reservations and held stock honoured against the trade ERP rather than approximated in the storefront.
Trade account credit
Account customers, credit limits, on-stop rules, approver workflows and account-only catalogues reflecting how the ERP actually models trade buyers.
Customer-specific contract pricing
Account price lists, contract rates, special prices and tiered discounts originating in the trade ERP and surfaced live to the storefront through a cached boundary.
Pre-7am ordering peak
The integration sized for the pre-7am trade peak, with cache strategy, queue capacity and ERP load windows tuned to how the merchant actually trades.
Click and collect by branch
Branch selection, branch-level availability, hold-for-collection and counter handoff wired against the operational systems that own them, not bolted on at the storefront.
Delivery slots and yard fulfilment
Delivery windows, vehicle constraints, yard loading and proof of delivery wired into the ERP and TMS that run the operation.
Statements, invoices, credit notes
Statements, invoices, dispatch notes and credit notes available to account customers online, posted through the trade ERP rather than re-keyed.
Reps, quotes and account orders
Reps, branch staff and account customers seeing the same prices, the same stock and the same orders, with quote-to-order flow that respects how the ERP models negotiated trade work.
EDI and merchant integration
EDI with manufacturers, buying groups and downstream merchants honoured through the existing ERP integration patterns rather than rebuilt in the storefront.
PIM and enriched product data
The trade ERP owns commercial data (price, stock, account terms); a PIM owns enriched product copy, technical attributes and assets; commerce reads from both.
Monitoring and runbooks
Queues, retries, dead-letter handling, alerts and a written runbook the on-call team can act on, so failures are seen during the morning peak, not silently lost.
Takeover of inherited integration
Inherited trade ERP integrations audited, stabilised and documented before any larger change. The first month on support is deliberately conservative on change.
04 · Questions we get asked

Questions we get asked.

Which ecommerce platforms can Epicor BisTrack connect to?

BisTrack can connect to Adobe Commerce, Magento Open Source and other commerce platforms where the architecture supports branch stock, account pricing and trade ordering. Most iWeb BisTrack work to date sits on Adobe Commerce and Magento for builders merchants. The right approach depends on branch logic, click and collect, account credit and how much fulfilment rule needs to live in the ERP.

Can BisTrack support branch stock and click and collect online?

Yes. Branch and yard stock is surfaced live to the storefront, with fulfilment rules per branch so click and collect, branch transfer and delivery options reflect what the operational system actually allows.

How do trade accounts and credit limits work online with BisTrack?

Account customers see their contracted pricing, credit position and account-only catalogues online. Credit limit and approval rules from BisTrack are honoured at checkout.

Does the integration handle pre-7am ordering peaks?

Yes. Builders merchants see most online trade ordering before 7am. The integration is sized for that peak: cached pricing and stock at storefront read time, asynchronous order posting and monitored queues into BisTrack.

Is iWeb an Epicor partner?

iWeb is an ecommerce agency, not an Epicor reseller. iWeb works alongside the client's BisTrack team or partner on the integration boundary.

What BisTrack data usually needs to sync with ecommerce?

Branch and yard stock, contracted pricing, account ordering and credit, orders, dispatch confirmations, invoices and credit notes, customer and address records. Exact scope depends on how the merchant runs BisTrack.

Real-time or scheduled sync with BisTrack?

Mixed. Pricing and stock are read on demand and cached at storefront read time. Orders post asynchronously through monitored queues. Reference data refreshes on a defined schedule. Cadence is sized for the pre-7am peak.

Can BisTrack connect to a PIM?

Yes. BisTrack typically owns pricing, stock and accounts; a PIM such as Akeneo owns enriched product attributes, technical data and channel rules. Both feed the commerce platform through their own connectors.

How is a BisTrack integration kept stable in support?

Asynchronous queues, retries, dead-letter handling, alerts and a written runbook the on-call team can act on. Failures are tracked across storefront, middleware and BisTrack rather than blamed on one side.

Can iWeb take over an existing BisTrack integration?

Yes. The team reads the existing integration code, message contracts and incident history first, then writes down what to fix first and what is safe to defer. The first month on support is deliberately conservative on change.

How is hosting and release governed around the pre-7am trade peak?

Release windows avoid the morning peak. Hosting and queue capacity are sized for it. A written runbook covers the first hour of trading so failures are seen during the peak, not silently absorbed.

Can iWeb support multi-branch BisTrack estates?

Yes. Branch-level stock, branch-level pricing and branch-level fulfilment are wired against BisTrack as the merchant actually runs it, rather than approximated in the storefront.

Accreditations & assurance
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Accessibility embedded by design
Employee-owned
The same team, long term
Next step

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