Skip to main content
Talk to an expert
ERP integrationIntact iQ

Intact iQ integrations for ecommerce.

Intact iQ integration matters when pricing, stock, accounts, orders and fulfilment need to move cleanly between ecommerce and the systems behind it. This page covers the integration decisions that usually matter on a Intact iQ estate, where the boundary with PIM, OMS and storefront sits, and how iWeb approaches ERP-connected ecommerce with 31 years of integration experience.
600+
Commerce projects
40+
Engineers · on staff
31
Years · ERP integration
1995
Founded
Contents · 6 sections
  1. 01Data flows iWeb integrates
  2. 02Selected case studies.
  3. 03How this trade ERP fits branch, depot and account operations.
  4. 04Questions we get asked.
  5. 05Clients we build for.
  6. 06Where this fits in the wider estate.
01 · Data flows iWeb integrates

Data flows iWeb integrates

Pricing and discounts
Customer-specific pricing, contracted price lists and discount rules held in the ERP and surfaced live to the storefront.
Stock and availability
Real stock by warehouse, depot, branch or yard, with safety thresholds and back-order rules honoured against the OMS.
Account ordering
Trade accounts, credit limits, approvals, statements and account-only catalogues for B2B buyers.
Orders and invoices
Orders, dispatch confirmations, invoices and credit notes flowing both ways between storefront and ERP.
Fulfilment and returns
Warehouse, branch fulfilment and returns wired into the operational systems that actually run the business.
Customers and contacts
Account hierarchies, buyer roles, addresses and contact records kept in step between ecommerce and the ERP.
Real-time vs scheduled sync
Decide what is real-time (stock, price), what is near-real-time (orders, customers) and what is scheduled (catalogue, attributes), and write it down.
Middleware and iPaaS
iPaaS, point-to-point or message-bus patterns chosen against the operation, not against a vendor preference.
Monitoring and error handling
Error budgets, retries, dead-letter queues and alerts so failed messages are seen, not silently lost.
PIM and product data handoff
Clear separation between ERP (commercial data: price, stock, hierarchy) and PIM (enriched product data: copy, attributes, assets).
Integration ownership
Named owners on both sides of the integration so incidents have a route to resolution, not a finger-pointing exercise.
Takeover and rescue
Takeover of inherited integrations: audit, stabilise, document, then improve - not a rebuild on day one.
02 · Related work
03 · Trade ERP integration context

How this trade ERP fits branch, depot and account operations.

Branch, depot and yard stock
Real stock by branch, depot or yard, with safety thresholds, reservations and held stock honoured against the trade ERP rather than approximated in the storefront.
Trade account credit
Account customers, credit limits, on-stop rules, approver workflows and account-only catalogues reflecting how the ERP actually models trade buyers.
Customer-specific contract pricing
Account price lists, contract rates, special prices and tiered discounts originating in the trade ERP and surfaced live to the storefront through a cached boundary.
Pre-7am ordering peak
The integration sized for the pre-7am trade peak, with cache strategy, queue capacity and ERP load windows tuned to how the merchant actually trades.
Click and collect by branch
Branch selection, branch-level availability, hold-for-collection and counter handoff wired against the operational systems that own them, not bolted on at the storefront.
Delivery slots and yard fulfilment
Delivery windows, vehicle constraints, yard loading and proof of delivery wired into the ERP and TMS that run the operation.
Statements, invoices, credit notes
Statements, invoices, dispatch notes and credit notes available to account customers online, posted through the trade ERP rather than re-keyed.
Reps, quotes and account orders
Reps, branch staff and account customers seeing the same prices, the same stock and the same orders, with quote-to-order flow that respects how the ERP models negotiated trade work.
EDI and merchant integration
EDI with manufacturers, buying groups and downstream merchants honoured through the existing ERP integration patterns rather than rebuilt in the storefront.
PIM and enriched product data
The trade ERP owns commercial data (price, stock, account terms); a PIM owns enriched product copy, technical attributes and assets; commerce reads from both.
Monitoring and runbooks
Queues, retries, dead-letter handling, alerts and a written runbook the on-call team can act on, so failures are seen during the morning peak, not silently lost.
Takeover of inherited integration
Inherited trade ERP integrations audited, stabilised and documented before any larger change. The first month on support is deliberately conservative on change.
04 · Questions we get asked

Questions we get asked.

Which ecommerce platforms can Intact iQ connect to?

Intact iQ can connect to Adobe Commerce, Magento Open Source and other commerce platforms where the connector and architecture support contracted pricing, branch stock and account ordering. Most iWeb Intact iQ work to date sits on Adobe Commerce and Magento. The right approach depends on pricing scope, branch fulfilment, account credit and how integration errors will be monitored.

Can Intact iQ support customer-specific pricing online?

Yes. Contracted pricing and discount rules held in Intact iQ are surfaced live to account customers. Prices are cached at storefront read time so the ERP is not called on every page view.

Can Intact iQ support branch stock for trade ordering?

Yes. Branch and depot stock from Intact iQ is exposed live to the storefront, with fulfilment rules per branch and back-order behaviour honoured against the ERP.

How is order, invoice and statement data kept aligned?

Orders flow from storefront to Intact iQ asynchronously with monitored queues. Dispatch confirmations, invoices and credit notes flow back so account customers see the same numbers online as the finance team does in Intact.

Is iWeb an Intact partner?

iWeb is an ecommerce agency, not an Intact reseller. iWeb works alongside the client's Intact iQ team or partner on the integration boundary.

What Intact iQ data flows are usually in scope?

Customer-specific pricing, branch and depot stock, account ordering and credit, orders, dispatch confirmations, invoices and credit notes. Exact scope depends on how the operation runs Intact iQ.

Real-time or scheduled sync with Intact iQ?

Mixed. Pricing and stock are read on demand and cached at storefront read time. Orders post asynchronously through monitored queues. Reference data refreshes on a defined schedule.

Can Intact iQ connect to a PIM?

Yes. Intact iQ typically owns pricing, stock and accounts; a PIM such as Akeneo owns enriched product attributes and channel rules. Both feed the commerce platform through their own connectors.

When is middleware needed between Intact iQ and ecommerce?

When more than one system sits either side of the boundary, when transformation, retries or routing need to be observable, or when the storefront should not own ERP semantics. Simpler estates can run on a direct connector.

Can iWeb take over an existing Intact iQ integration?

Yes. The team reads the existing integration, message contracts and incident history first, then writes down what to fix first and what is safe to defer. The first month on support is deliberately conservative on change.

How is hosting and release governed for Intact iQ-integrated commerce?

Release process tied to live trading, with a named senior owner on both sides of the boundary so incidents have a route to resolution rather than a finger-pointing exercise.

Can iWeb support multi-branch or multi-company Intact iQ estates?

Yes. Multi-branch and multi-company estates are wired against the actual Intact iQ ledger, with the integration contract written down per branch and per company.

Accreditations & assurance
Gold Commerce Partner
Specialised in Commerce & AI
ISO certified
27001 · 9001 · 42001
Cyber Essentials Plus
Independently verified security
WCAG 2.2 AA
Accessibility embedded by design
Employee-owned
The same team, long term
Next step

Have a Intact iQ integrations for ecommerce. brief?

Send the brief. You'll get a written response from a senior expert on the platform, ERP and operational realities we'd look at first, not a pitch deck.
Talk to an expertor see all erp integrations →