Common problems and patterns iWeb sees.
How this system fits next to commerce, PIM and ERP.
Questions we get asked.
When does payment choice actually move the dial?
When the tender mix is wrong for the customer base: trade accounts forced through card-only checkout, BNPL absent where the basket warrants it, or refunds hitting the wrong tender. The choice is a function of operation, not fashion.
Where does payments sit relative to commerce and ERP?
At the storefront for capture and at the ERP for reconciliation. The ERP owns the finance record; the storefront passes the event through. Refunds reconcile back through the same path.
Which commerce platforms does iWeb integrate payments on?
Payments work iWeb has shipped sits mostly on Adobe Commerce and Magento. The integration pattern (hosted fields, 3DS, reconciliation back to ERP) is platform-agnostic and applies on other commerce platforms where the provider supports them.
How is PCI scope kept tight?
Card data is handled by the provider through hosted fields or redirect. PAN data does not touch the storefront. Scope is kept tight by design rather than by retrofit.
How do B2B account terms fit alongside card payments?
They sit side by side. Account customers pay on terms with credit and statement reconciliation governed by the ERP; retail customers pay by card. Both flow through the same checkout.
Which payment providers does iWeb integrate?
The decision is client-led. iWeb has integrated Adyen, Stripe, Worldpay, PayPal and account-on-terms flows on commerce platforms, with the same pattern: hosted fields, 3DS, reconciliation back to the ERP.
What are the typical risks in a payments project?
Reconciliation gaps between provider and ERP, refunds routed to the wrong tender, and PCI scope quietly creeping back in. iWeb names those failure modes in scoping rather than at launch.
How do payments connect to ERP for reconciliation?
Payment events flow through to the ERP so the finance record stays the source of truth. Refunds reconcile through the same path. The storefront does not own finance state.
Can iWeb take over an existing payments setup?
Yes. The team reads the existing provider configuration, reconciliation flow and incident history first, then writes down what to keep, stabilise or change.
Can multiple payment providers run side by side?
Yes. Routing rules at checkout direct each transaction to the right provider by tender, market or risk profile. Account customers on terms sit alongside card payments through the same checkout.
How is PCI scope kept tight on the storefront?
Card data is handled by the provider via hosted fields or redirect. The storefront does not see PAN data; scope is kept tight by design rather than retrofitted.
How are payment success rates and provider outages monitored?
As a first-class operational signal, not via end-of-month reports. Declines and provider incidents are alerted in production with a runbook for triage.





